The foundation of BT Diamond IP’s Managed IPAM Service is the Sapphire Infrastructure Management (SIM) Service, which provides management of backups, upgrades, monitoring and administration of deployed IPControl Sapphire appliances. The SIM service provides for the system administration of deployed Sapphire appliances, including 24 x 7 x 365 monitoring of Sapphire appliances, proactive trouble reporting and resolution and upgrading of Sapphire operating system, kernel, as well as DHCP and DNS services for security fixes or new feature sets. These requisite administration functions are performed by BT Diamond IP experts within the BT Diamond IP Managed Services Center, offering unsurpassed expertise and responsiveness.
Any IPAM deployment requires administration not only of IPAM application layer changes such as subnet, address, resource record or address pool moves, adds and changes, but additionally administration of the underlying server and/or appliance infrastructure. Depicted to the right as a four layer stack, the IPAM functions comprise the top layer and include block management, subnet allocations and static and reserved IP address assignments. This layer also includes DHCP pool planning in conjunction with the address plan and DNS domain planning. These functions in turn support the DHCP/DNS layer where pools, domain and resource records are configured on respective DHCP and DNS appliances.
Traditional IPAM systems stop at this point, leaving the customer to monitor deployed services, performing upgrades of DHCP/DNS services as well as operating systems, applying security patches, and backup and restore. These tasks are often cumbersome yet critical to keeping DHCP and DNS services up and running. BT Diamond IP Managed IPAM Service can help you address these lower layers or the entire IPAM stack.
The IPAM Managed Service adds an upper layer onto the SIM portion to fulfill the entire stack, providing the benefits of the SIM service with the added ability to outsource M/A/C for your IPAM infrastructure including address blocks, subnets, IP addresses, address pools, DNS domains, resource records and other DHCP/DNS configuration parameters. IPAM M/A/Cs can be made at regularly scheduled intervals and upon request using BT Diamond IP’s Managed Service request portal.